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FAQ: Shipping & Returns

How are items shipped to me? ​

We will deliver your order free of charge (on purchases over $200) to anywhere within Australia via Australia Parcel Post.

Can I pick up my order instead?

Sorry, no. We are an online retailer only and do not offer a local pick-up option. ​

What is your return policy?

Our return policy lasts 14 days from your invoice/receipt date. To be eligible for a return, please submit a return authorisation request via our contact form.

What is your product warranty period?

We will replace items if they are defective or damaged for a period of 12 months from your invoice/receipt date unless otherwise specified. All mains voltage connected products must be installed by a certified electrician otherwise warranty will be void. ​

Can I get a refund if I have changed my mind on a purchase?

Please select your items carefully as we don't normally provide "change-of-mind" refunds.

For more information, please click here.

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